TDLR Strategic Planning

April 27 - Here are the public comments on general topics received during the 2012 Strategic Planning process. The comments are grouped as answers to the four questions we based our discussions on.

1. What are we doing well?
2. What can we do better?
3. If you could change one service that we provide or eliminate or amend any provision of TDLR’s statutes or rules, what would it be?
4. What major changes will occur over the next five years that will impact the way you do business and the services we provide?

Read the comments (76 kb PDF) To see the comments for each individual license program, go to that program's section on the web site.

April 12 - Thank you for your responses, and for your help in planning TDLR's future. The brainstorming sessions have been held, the survey has closed, and we are busy sorting through the large number of responses and comments. We'll be in touch soon to let you know of the changes we'll make in response to your suggestions!

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The Texas Department of Licensing and Regulation (TDLR) invites you to help plan our future by being part of our strategic planning process. Our strategic planning will only be as good as the input we receive from those who interact with us. We would greatly appreciate you taking time to answer some questions and tell us how to improve our services. We want to know what services are important to you, what you think we’re doing well, what improvements TDLR needs to make and what changes you think will take place over the next five years in your industry.

We have developed three ways for you to participate in the 2012 strategic planning process:

1. Strategic Planning Brainstorming Sessions – Attend a live meeting in Austin led by TDLR employees in which you and others in your industry will share your thoughts and provide answers to TDLR’s strategic planning questions. The meetings will be held April 9, 2012 at the Wyndham Hotel, 3401 South IH-35, Austin, Texas 78741. See brainstorming session times and locations
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2. Online Survey – TDLR's online survey is available at http://svy.mk/GJifis . This will give you an opportunity to rate your customer service experience with us. Please complete your survey no later than April 11, 2012.
3. Facebook – TDLR will post strategic planning questions beginning the week of March 26, 2012 which you and others can comment on with your suggestions and/or recommendations.

If you plan to attend a brainstorming session, we will base our discussions around the following four questions:

1. What are we doing well?
2. What can we do better?
3. If you could change one service that we provide or eliminate or amend any provision of TDLR’s statutes or rules, what would it be?
4. What major changes will occur over the next five years that will impact the way you do business and the services we provide?

This strategic planning process is your chance to share your thoughts and ideas on how TDLR can improve the way we do business. Whichever way you choose to participate, we want to hear from you, and I encourage you to take advantage of this opportunity to help TDLR shape its future success.

I look forward to seeing you at one of the strategic planning brainstorming sessions or receiving your survey response. If you have any questions about the strategic planning process, please email us at strategicplan@tdlr.texas.gov.

If you require auxiliary aids, services or materials in an alternate format contact the TDLR at least 5 working days prior to the brainstorming session date. Phone: (512) 463-6599, Fax: (512) 475-2874, Email: christina.guzman@tdlr.texas.gov, TDD/RELAY TEXAS: 1-800-relay-VV (for voice), 1-800-relay-TX (for TDD).

STRATEGIC PLAN BRAINSTORMING SESSIONS – APRIL 9, 2012

8:30 a.m. – 11:00 a.m.

Cosmetology - Lake LBJ Room (Bill Kuntz)

Barber - Barton Creek Room (Brian Francis)

Architectural Barriers, Boiler Safety, Elevators, Industrialized Housing and Buildings - Guadalupe Room (David Gonzales)

Polygraph Examiners - San Gabriel Room (Don Dudley)

12:30 p.m. – 3:00 p.m.

Tow Trucks, Vehicle Storage Facilities, Booting, Used Auto Parts Recyclers - Lake LBJ Room (Brian Francis)

Water Well Drillers / Pump Iinstallers, Weather Modification - Barton Creek Room (Bill Kuntz)

Air Conditioning Contractors, Electricians - Guadalupe Room (George Ferrie)

Auctioneers, Licensed Court Interpreters/ Combative Sports - San Gabriel Room (Don Dudley)

3:30 p.m. – 6:00 p.m.

Licensed Breeders - Lake LBJ Room (Brian Francis)

Property Tax Consultants, Property Tax Professionals - Barton Creek Room (Bill Kuntz)

Staff Leasing Services, Temporary Common Worker Providers - Guadalupe Room (Dede McEachern)

Identity Recovery Service Contract Providers, Loss Damage Waivers, For-Profit Legal Services, Service Contract Providers, Vehicle Protection Product Warrantors - San Gabriel Room (Stephen Bruno)